Maersk Line is recruiting a Customer Service Agent, to be based in Luanda, Angola.
Duties
- Act as focal contact for assigned customers and be their advocates internally within Maersk Line
- Ensure smooth execution of the end-to-end shipment lifecycle; engage both the customers and relevant internal stakeholders
- Manage and improve day-to-day process interaction with customers
- Be fully responsible for customer satisfaction of assigned customers
- Understand claims policy and its impact on company assets and guide customers as best possible through any potential claim situation
- Actively seek out and act on continuous improvement opportunities both in relation to customers and internal and external stakeholders
- Always behave in a manner consistent with and loyal to the Maersk Group
- Commercial intelligence: engage customers in discussion about new business opportunities and competitor and market intelligence (details still to be defined)
Requisites
- Bachelor degree
- Relate well to all levels of people, inside and outside of the organization
- Genuinely care about people
- Have the ability to build rapport in a short timeframe
- Learn quickly when facing new problems
- Be open to changes
- Previous experience in Customer Service is preferred
- Have good knowledge of the shipping business
- Fluency in English
- Advanced knowledge of Microsoft office
Benefits
- An exciting opportunity for a junior customer service associate with a desire to pursue a professional career in commercial/customer service function
- In the role, you will communicate with customers via phone and emails, use various software tools and online systems, and work with internal stakeholders to provide the most effective solutions to our customers. All in a fast-paced and international environment
- You will gain solid knowledge of the business, specialized knowledge in all segments of our products, Customer Care best practice and effective communication skills
Notes
- Only short listed applicants will be contacted
How to Apply