Cummins Inc. is recruiting a DFSE, to be based in Luanda, Angola.
Duties
- Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize complex product issues and to implement solutions; Coaches and mentors less experienced service engineers
- Identify complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action
- Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues
- Partners with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality
- Support product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data
- Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance
- Creates initial publication and subsequent revision of service literature
- Ensures new information regarding technical solutions and service procedures is communicated to the service organization
- Coaches and mentors less experienced Service Engineers
Requisites
- 7 Step Product Problem Solving Process - Understands the process steps, the expectations for each step, and is able to use the 7-step process to solve a problem; Incorporates Fault Tree Analysis into the process; Has used on-the-job application of the 7-Step Product Problem Solving Process to specific problems
- Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
- Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets
- Field Investigation - Some demonstrated ability to conduct a field investigation including organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report
- Hazard Analysis - Knowledge of hazard analysis and its relevance; Knows when hazard analysis should be applied and uses appropriately as part of work
- Understands the underlying principles, techniques, and procedures; Leads Hazardous Analysis reviews
- Rapid Problem Solving - Consistent demonstrated use of the Rapid Problem solving process and databases; Can coach/train others on process and database
- Can identify improvements to the problem solving processes and tools
- Warranty/Policy Support - Demonstrates knowledge of corporate warranty system and Marketing structure basics to support OEM's, Distributors, and end user customers to maintain excellent partnerships and relationships
- College, university or equivalent degree in Engineering or related technical field required
- Intermediate level of relevant work experience required
Notes
- Only short listed applicants will be contacted
How to Apply