McKinsey & Company is recruiting an IT Support Analyst, to be based in Luanda, Angola.
Duties
- You will build and maintain excellent relationship with internal customers and act as a trusted advisor and the go-to person for IT-related topics and support requests
- In order to provide 1st-class customer service resulting in high customer satisfaction, you will need to liaise with global IT support teams to troubleshoot and resolve technical issues as well as collaborate closely with T&D colleagues to ensure optimum utilization of office technology, timely introduction of Firm standard IT products, and cost-effective IT solutions
Requisites
- Academic degree, preferably in a technical subject or equivalent education
- Min. 2 years relevant technical experience, ideally in a professional services environment
- English on C1 level and other local language proficiency would be a plus
- Very strong verbal and written communication
- Ability to explain complex situations in layman’s terms
- Knowledge of standard IT applications across Windows, macOS and iOS
- Outstanding organizational, interpersonal and collaboration skills; strong problem solving skills; strong service orientation
- Ability to build a customer and ownership focused support culture
- Ability to handle stressful situations
Notes
- Only short listed applicants will be contacted
How to Apply