Editec is recruiting a Portuguese Speaking Commercial Manager in Angola/Mozambique, to be based in Luanda, Angola.
Duties
- Reviews/analyses sales, finds reasons for increase/decrease, and writes an action plan on how to improve
- Studies a MCS for each shop and elaborates a plan with a calendar
- Reviews all training records and plans a monthly training calendar
- Ensures that all managers & staff are trained to the required standards, providing appropriate training & development plans for all and ensuring completion
- Conducts appraisals for managers with regularly meeting with them to set common goals, and delegates key tasks to them to maximize their potentials
- Follows up closely on staff performance and productivity
- Maintains excellent communications with shop managers, and healthy relations with superiors discussing with them any pending issues related to the operation
- Completes daily, weekly & monthly schedule of tasks, activities, programs and initiatives
- Follows up on customer complaints and collects feedback
- Maintains adherence to company standards and policies at all times
- Sets a challenge for shop managers/agents to increase sales/reduce costs
- Spot checks visits for inventory count approved products used and sold, looks for any discrepancies and takes corrective action when needed
- Creating awareness and developing the sales network
- Draft marketing budgets and executing it after being approved liaising with operations manager
- Ensuring all outlets are setup in good conditions and products are always running
- Submits monthly and quarterly reports for sales/margin performance
- Motivating and supporting store managers with specific issues, such as staffing and business management
- Sets ideal staff count v Actual and works on recruiting suitable staff
- Performs other duties pertinent to the position job as assigned by line manager
- Communication & Working Relationships
- Works closely with store managers and operations manager to ensure the consistent implementation of company standards
- Coordinates with different departments in head office to guarantee effective communication
- Interacts with customers to follow-up on their satisfaction, requests, and complaints
- Manages direct reports and operational issues on a daily basis
Requisites
- Bachelor degree in any field
- Excellent operations knowledge of retail or hospitality
- Skills in managing people, setting goals/targets, excellent interpersonal and communication skills
- Excellent oral and written English and Portuguese
- Advanced computer skills, especially in Microsoft Office Applications
- Leadership, strong Personality and Charisma
Benefits
- Basic Salary, Bonus, Private Medical Cover, Accommodation, 4 weeks holidays, 2 sets of return flight tickets
Notes
- Only short listed applicants will be contacted
- The position of the CM may requires long hours, working/living in challenging environments, regular shop visits and flexibility, The duties listed above are not definitive
How to Apply