Product Support Manager – Heavy Equipments

Robert Walters

Robert Walters is recruiting a Product Support Manager - Heavy Equipments, to be based in Luanda, Angola.
  • To run the after sales department and ensure adherence to good customer service protocol and generate a turnover
  • Leading the service operational team in a branch, giving stakeholders a targeted return on investment
  • Development and marketing of component rebuild products and solutions to all internal and external customers
  • To provide solutions for all the company’s equipment customers and to increase parts and service sales
  • To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine
  • Qualified Artisan or Applicable Engineering Diploma/Degree
  • B Engineering degree or B. Tech Diploma
  • Good knowledge of Earthmoving equipment and relevant industry
  • Good communication and negotiation skills
  • Ability to work independently, under pressure and meeting deadlines
  • Willing to travel as and when required
  • Show initiative by thinking creatively
  • High level of computer literacy (including relevant SAP exposure)
  • Business development skills and knowledge
  • Strong technical background in equipment management
  • Financial management skills
  • Track record in leading/managing people in a team-based and participative environment - very good people management skills
  • Exposure to business planning/budgeting processes and strategic planning processes
  • Good Customer relations
  • Minimum 3 years management experience in the customer interface
  • 5 years’ experience managing a customer support environment
  • You must be Angolan National
  • Only shortlisted applicants will be contacted
How to Apply
This vacancy is no longer accepting applications


  • Entity Robert Walters
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  • Published 31.07.2018
  • Expires 17.08.2018
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