Product Support Manager – Heavy Equipments

Duties

• To run the after sales department and ensure adherence to good customer service protocol and generate a turnover
• Leading the service operational team in a branch, giving stakeholders a targeted return on investment
• Development and marketing of component rebuild products and solutions to all internal and external customers
• To provide solutions for all the company’s equipment customers and to increase parts and service sales
• To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine

Requisites

• Qualified Artisan or Applicable Engineering Diploma/Degree
• B Engineering degree or B. Tech Diploma
• Good knowledge of Earthmoving equipment and relevant industry
• Good communication and negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Willing to travel as and when required
• Show initiative by thinking creatively
• High level of computer literacy (including relevant SAP exposure)
• Business development skills and knowledge
• Strong technical background in equipment management
• Financial management skills
• Track record in leading/managing people in a team-based and participative environment - very good people management skills
• Exposure to business planning/budgeting processes and strategic planning processes
• Good Customer relations
• Minimum 3 years management experience in the customer interface
• 5 years’ experience managing a customer support environment
• You must be Angolan National

Notes

• Only shortlisted applicants will be contacted

How to Apply

• Apply online: goo.gl/B8YHjZ