S&P Global Market Intelligence is recruiting a Relationship Manager, to be based in Luanda, Angola.
Duties
- Focuses on retaining business by ensuring a high level of client satisfaction by guiding clients through product set up, conducting training sessions and communicating with clients to resolve any issues
- Escalates all feedback and relevant information to help generate integrated client solutions and product enhancements to enhance revenue
- Track all client outreach activity in Salesforce to help promote transparency
- Assists the primary relationship managers with execution of activities related to retaining and growing client relationships, including pulling and analysing usage reports, as well as fulfilling renewal opportunities
- Works with the primary relationship managers in the region to maintains relationships with clients in an effort to grow and retain business to meet or exceed revenue goals
- Keeps track of market and industry trends, reviews all available collateral and develops an understanding of their competitive situation
Requisites
- Bachelor’s degree required (or equivalent work experience)
- Direct experience working in the financial industry in a client facing or analytical role (investment banking, equity research, commercial lending, money management, credit analysis or financial consulting) or information services industry (same industry as S&P Global Market Intelligence)
- Fluent in English, and ideally Arabic
- Relationship building skills exhibiting comfort with client outreach, with a capability to deal with challenging situations, i.e. objection handling and overcoming gatekeepers
- Solid time management/organization skills, with ability to multi task and prioritize, while paying close attention to detail with a high degree of accuracy
- Strong ability to communicate with clients in a clear manner (both written and verbal) with solid presentation skills (face to face, large groups, remotely via web meetings, etc.)
- Goal oriented and self-motivated with an ability to work independently, as well as in a team-based environment
- Familiarity with clients within the Financials Corporate space (Risk, M&A, Credit, Investment Banking, Investment Management, Investor Relations, etc.)
- Strong MS office (Word, Excel, and Power Point) skills are required, and any knowledge of CRM databases (such as Salesforce.com) would be advantageous
- Experience having used S&P Global products or other data vendor services such as Factset, Bloomberg, Thomson Reuters, Fitch, Moody’s, etc. would be a plus
Notes
- Only short listed applicants will be contacted
How to Apply