Service Delivery Manager


IBM is recruiting a Service Delivery Manager, to be based in Luanda, Angola.
  • Responsible for the deliverables of the selected contract deliverables, and you need to make sure that IBM delivers what was promised to our client in the contract
  • Keep Track of our call performance against the client Service Level Agreement
  • Service Performance tracking and status reporting to the client and internally
  • Manage the IBM TSS delivery process on the contract end-to-end
  • Manage the quality of delivery to the client end-to-end
  • Speak fluent portuguese and english
  • Excellent communication and organisation skills
  • Have at least 5 years experience working with IT technology
  • Have project management or service delivery management experience
  • ITIL certification
  • Bachelor's Degree
  • Only short listed applicants will be contacted
How to Apply
This vacancy is no longer accepting applications


  • Entity IBM
  • Location
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  • Published 07.11.2017
  • Expires 21.11.2017
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