Vacancy

Service Technician

National Oilwell Varco

National Oilwell Varco is recruiting a Service Technician, to be based in Luanda, Angola.

Duties
  • Responsible for service and calibration of both customer and NOV Service Equipment Units in Angola
  • Responsible for coordinating job scheduling and customer related issues in Angola
  • Responsible for spare parts inventory to maintain a timely service and calibration job for Angola
  • Maintain customer contact and business relationship (on the service level) in Angola
  • Responsible for educating customers on Service equipment and also offering upgrade services and refurbishment available for the BOM in Angola
  • Responsible for determining the Safety Stock level for Angola specifically for service equipment boxes containing spare parts assigned for service and calibration
  • Responsible to count the parts in the assigned boxes upon their return from the job to update the cycle count on parts for the inventory team for Angola (to assist the inventory team in house)
  • Order spare parts that are required for a specific job in case the part is not available in stock in country (Angola)
  • Manage and coordinate contacting customers in Angola for upcoming service and calibration work by sending a pre-calibration check list
  • Coordinate with service coordinator in sending customers in Angola the quotes based on the pre-check list received earlier
  • Manage and follow up with customers in Angola on receiving the Purchase orders to proceed with the service and calibration job
  • Coordinate with service coordinator on scheduling service and calibration jobs for Clients in Angola
  • Follow up with the Logistics team on the shipping of equipment both internally and externally
  • Attend to customer queries, phone calls, and offer technical assistance etc in Angola
  • Liaise with the service technicians of other locations (for the same region) on service related issues technical and troubleshooting issues
  • Responsible for the fleet of calibration instruments and tool boxes, keep calibration equipment and tool boxes clean and cross check all tools for wear & tear/missing/damaged in Angola
  • Process all necessary paper work related to the service side of the business for their country operation, by reviewing all job reports after the job is completed related to customer Units and the last performed service and calibration work done
  • Maintain customer relations by visiting customers on a regular basis, to obtain feedback on jobs performed and on service technicians in Angola
  • Report all incidents witnessed by informing and confirming recording the entry on the Itrax system by the SE CoordinatorRegularly has performance review completed by Operations Manager
  • Ensures that Company policies are well understood accepted and followed by the Personnel under his supervision
Notes
  • Only short listed applicants will be contacted
How to Apply
This vacancy is no longer accepting applications

Details

  • Entity National Oilwell Varco
  • Location
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  • Published 30.12.2016
  • Expires 13.01.2017
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