Business Operational Risk Manager

Duties

• Strategy: Responsible for understanding the SCB Group and SCB Angola business strategy and its implications for the operational risk management role
• Business: Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates
• Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide expert guidance on any operational risk remediation actions
• Responsible for supporting SCB Angola and COO initiatives, drove adoption of initiatives at the country level
• Processes: Responsible for adherence to specified BAU operational risk deadlines
• Responsible for being the key escalation contact for the business for all operational risk related incidents and queries that arise, and being a business subject matter expert in all SCB Angola products offered by the Bank in this market
• Responsible for coordinating with stakeholders in the country and with other CIB operational risk managers to increase sharing of key developments, learnings and best practices
• Accountable for ensuring Risk Risk Acceptance requests are completed by process owners for material risks and control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums/committees
• Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring/collection of any Key Control Indicators (KCIs)
• Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions
• Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence
• Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for any failed audits. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite
• Responsible for coordinating internal and external audit reviews - liaising with stakeholders to ensure timely/accurate information is provided
• Drive improvement in OR processes (through process improvement initiatives)
• Assist relevant stakeholders within the business and across functions in the management and implementation of the ORF and other relevant OR-related initiatives, including ensuring proper functioning of embedded and periodic controls
• People and Talent: Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the GB and FM team, working in collaboration with risk and control partners across all functions
• Risk Management: Responsible for ensuring all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance forums
• Continuously evaluate and identify operational risks for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country
• Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards
• Responsible for advising CIB first line staff across all segments on business controls
• Responsible for ensuring compliance with policies applicable to CIB which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement
• Responsible for speaking out on emerging risks
• Responsible for identifying knowledge gaps, facilitate development of training, arrange relevant country level business training on Operational Risk for the business
• Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices
• Coordinate business continuity plans and ensure timely update and team awareness
• Responsible for tracking actions against audits and internal reviews and reporting the status of these actions periodically to the appropriate governance forums
• Governance: Responsible for managing the effective running of CIB Business Operational Risk Forum (BORF)
• Responsible for ensuring adequate governance and oversight over operational risk, through the escalation and appropriate resolution of relevant risk exposures to the Executive Risk Committee (ERC) and Process Governance Committee (PGC) as required
• Responsible for escalation of issues, blockages, challenges and trends to the regional lead, COO and business head when required
• Regulatory & Business Conduct: Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the business. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the first line operational risk team to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment)
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Working with the SORO and country compliance team, review new or revised regulations and implement new control measures and develop risk-based control validation checks for implementation where required
• Key Stakeholders:
• GB and FM Head in country
• Heads of GB, FM, business units
• Senior Operational Risk Officer(s) (SORO)
• Regional BORM/COO/P&G Head/P&P Head
• Internal Audit
• Head of BORM
• Business & Country Compliance teams
• Operations (GBS/ITO)

Requisites

• Embed Here for good and Group's brand and values in first line operational risk management
• Knowledge of GB, FM products
• Relevant business experience in operations, business analysis or project management
• Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organisations
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Strong analytical skills, detail-focused with the ability to interpret large volume of information
• Problem solving skills with ability to influence across all levels of business
• Ability to independently drive initiatives with minimum hands-on supervision

Notes

• Only short listed applicants will be contacted

How to Apply

• Apply online: goo.gl/b8ytNE