Customer Service Associate


Walgreens is recruiting a Customer Service Associate, to be based in Luanda, Angola.

  • Models and delivers a distinctive and delightful customer experience
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
  • Provides customers with courteous, friendly, fast, and efficient service
  • Recommends items for sale to customer and recommends trade-up and/or companion items
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
  • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
  • Implements Company asset protection procedures to identify and minimize profit loss
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; Completes resets and revisions as directed
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
  • For consumable items, assists in stock rotation, using the first in, first out method and restock outs
  • Has working knowledge of store systems and store equipment
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers
  • Completes special assignments and other tasks as assigned
  • Attends training and completes PPLs requested by Manager or assigned by corporate
  • Must be fluent in reading, writing, and speaking English; (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours
  • Preferred six months of experience in a retail environment
  • Preferred to have prior work experience with Walgreens
  • Only short listed applicants will be contacted
How to Apply
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  • Entidade Walgreens
  • Local
  • Categoria
  • Tags
  • Publicado 09.08.2017
  • Expira 31.08.2017
  • Partilhar Vaga
  • Reportar erro
  • Traduzir para Português

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