FSR Manager


Siemens is recruiting a FSR Manager, to be based in Luanda, Angola.

  • Ensures implementation of and adherence to strategies, policies, processes and methods for field service operations activities (technically and/or commercially)
  • This position is responsible for all day to day and medium-term considerations for the Angola Repair Center
  • Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools
  • Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability
  • Implements workforce development measures
  • Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders
  • Supervises/conducts the negotiation of and adherence to Service Level Agreements
  • Supports in developing service leads
  • Ensures obeying regional laws and regulations
  • Leads a team of qualified employees
  • Oversee the shop operations of the Aberdeen Service Center with a primary focus on Operational Excellence
  • Ensures that work is progressing on jobs throughout the Repair Center
  • Attending to details to eliminate waste, promote efficiency, and maximize margin
  • Leads Lean and 6S projects on the shop floor
  • Understands precision machining operations on conventional machinery and/or equipment such as drill presses, lathes, milling machines and grinders as well as hand tools
  • Produces worksheets on occasion for emergency work, warranty work, or shop-related activities
  • Provides instruction to shop personnel in the use of specialized machines and equipment
  • Degree in Engineering
  • 5+ years of related work experience
  • Experience within the Oil and Gas Market
  • Excellent communication skills (written and verbal)
  • Strong customer orientation, results orientation and team spirit
  • Experience using Microsoft Office tools: Word, Excel and Powerpoint
  • Angolan citizenship (Preference)
  • Only short listed applicants will be contacted
How to Apply
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  • Entidade SIEMENS
  • Local
  • Categoria
  • Tags
  • Publicado 21.08.2017
  • Expira 05.09.2017
  • Partilhar Vaga
  • Reportar erro
  • Traduzir para Português

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