Vaga

Master Technician

Cummins Inc

Cummins Inc. is recruiting a Master Technician, to be based in Luanda, Angola.

Duties
  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
  • Escalates unresolved issues to product specialists or supervisor
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others, may provide work direction, may review repair plans, parts lists, etc
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
  • Identifies additional sales and service opportunities with customer
  • Completes training in line with skill and business requirements
  • Maintains service vehicle and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues/incidents to site management and to their supervisor
Requisites
  • Level II Technician Plus: Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Able to understand and follow the Technical Support Request ((TSR) process
  • Skill Level A Plus: Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide/coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
  • Can resolve complex technical problems
  • Education, Licenses, Certifications
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • Significant field service work experience
  • Expert level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians(preferred)
Notes
  • Only short listed applicants will be contacted
How to Apply
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Details

  • Entidade Cummins Inc
  • Local
  • Categoria
  • Tags
  • Publicado 26.04.2017
  • Expira 17.05.2017
  • Partilhar Vaga
  • Reportar erro
  • Traduzir para Português

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