Cummins Inc. is recruiting a Master Technician, to be based in Luanda, Angola.
Duties
- Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site
- Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
- Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
- Escalates unresolved issues to product specialists or supervisor
- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others, may provide work direction, may review repair plans, parts lists, etc
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Identifies additional sales and service opportunities with customer
- Completes training in line with skill and business requirements
- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues/incidents to site management and to their supervisor
Requisites
- Level II Technician Plus: Ability to train Service Personnel to develop their diagnostic skills
- Able to identify opportunities for work process improvements and recommend appropriate action
- Able to develop and maintain productive working relationships
- Ability to prepare reports providing feedback on service interventions
- Able to understand and follow the Technical Support Request ((TSR) process
- Skill Level A Plus: Ability to identify and resolve engine system failures relating to and impacted by component failure
- Ability to guide/coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
- Can resolve complex technical problems
- Education, Licenses, Certifications
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit
- Significant field service work experience
- Expert level knowledge of and/or experience with engine products
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians(preferred)
Notes
- Only short listed applicants will be contacted
How to Apply