Cummins Inc. is recruiting a Service Clerk, to be based in Luanda, Angola.
Duties
- Provide technical support for less complex service related issues
- Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events
- Formulate and direct less complex repair plans
- Document the results of diagnostic and repair actions in the appropriate database clearly and concisely
- Manage the escalation of complex requests to the appropriate level of support
- Assists with diagnostic support and escalation process improvement activities
- Maintain knowledge and technical understanding of current products and new products
- Promote Cummins Service capability and service programs to increase sales
Requisites
- Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
- Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance; Knows when/if diagnostics should/could be applied, capable of applying it at the basic level
- Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets
- Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products
- Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network
- Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not
- Has the capability to determine root cause of failure and assign accountability; Is able to communicate the decision in a diplomatic manner; Coaches/trains employees
- College or technical trade school or equivalent degree, or equivalent experience, required
- Intermediate level of relevant work experience required
Notes
- Only short listed applicants will be contacted
How to Apply