Vaga

Service Clerk

Cummins Inc

Cummins Inc. is recruiting a Service Clerk, to be based in Luanda, Angola.

Duties
  • Provide technical support for less complex service related issues
  • Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events
  • Formulate and direct less complex repair plans
  • Document the results of diagnostic and repair actions in the appropriate database clearly and concisely
  • Manage the escalation of complex requests to the appropriate level of support
  • Assists with diagnostic support and escalation process improvement activities
  • Maintain knowledge and technical understanding of current products and new products
  • Promote Cummins Service capability and service programs to increase sales
Requisites
  • Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company
  • Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance; Knows when/if diagnostics should/could be applied, capable of applying it at the basic level
  • Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets
  • Distribution/Service Network Knowledge - Knowledge of the Distribution Business Unit's role in the distribution and support of Cummins products
  • Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network
  • Warranty/Policy Support - Has working knowledge of the warranty, extended coverage, and policy programs. Is able to evaluate a policy request and determine whether it qualifies or not
  • Has the capability to determine root cause of failure and assign accountability; Is able to communicate the decision in a diplomatic manner; Coaches/trains employees
  • College or technical trade school or equivalent degree, or equivalent experience, required
  • Intermediate level of relevant work experience required
Notes
  • Only short listed applicants will be contacted
How to Apply
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Details

  • Entidade Cummins Inc
  • Local
  • Categoria
  • Tags
  • Publicado 26.04.2017
  • Expira 16.05.2017
  • Partilhar Vaga
  • Reportar erro
  • Traduzir para Português

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