SGS is recruiting a Workshop Manager, to be based in Luanda, Angola.
Duties
- The workshop manager oversees the service department and is typically responsible for:
- Hiring and supervising all service department technicians, as well as monitoring their performance
- Creating goals and objectives
- Providing training on procedures for all department Encouraging technicians to keep their skills up-to-date through periodic technical training
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the Dealer representative
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately
Requisites
- Previous experience in a dealership is advantageous
- Extensive technical background with technical trainings
- Have been in the business for 15 years or more
- Require strong communication skills to deal with customers, employees and vendors
- Required to maintain customer satisfaction
Notes
- Only short listed applicants will be contacted
How to Apply